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This help centre is for the rates year beginning
1 July 2022

For information on the rates year 1 July 2021 to 31 June 2022 click here

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  1. Information Hub
  2. Paying your rates
  3. Direct Debits

Direct Debits

  • Why has my direct debit payment gone out a week early?
  • When does my final direct debit payment need to be made?
  • How do I change my direct debit ?
  • How is my direct debit amount calculated for 2022-2023?
  • How are direct debits different from automatic payments?
  • Why are my regular direct debit payments more than I think they should be?
  • How do I cancel my direct debit?
  • How do I pause / suspend my direct debit?
  • What do I do if I need to change my direct debit bank account details?
  • Should I cancel my direct debit with my city or district council?
  • What is a direct debit and how does it work?
  • What happens if I set up my direct debit before you send me the invoice?
  • What happens after I submit the direct debit form?
  • What if I have a direct debit with my city/district council?
  • Why can’t my direct debit be transferred from my city/district council?
Bay of Plenty Regional Council Toi Moana
  • PO Box 364, Whakatāne 3158
  • 0800 884 880     0800 BOP RATES (0800 267 728)
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