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This help centre is for the rates year beginning
1 July 2022

For information on the rates year 1 July 2021 to 31 June 2022 click here

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  2. Your invoice
  3. Your invoice explained

Your invoice explained

Your invoice has the detail about what rates you are required to pay, when those rates are due and how you can pay them.

  • When will invoices be mailed out?
  • How often do you send out rates invoices?
  • Why are you spreading out when invoices are being sent across the region?
  • Can I get my rates invoice sent via email?
  • Why have I received two documents as part of my rates invoice?
  • Can I get my rates bill sent to another person – such as the people renting my property who are required to pay the rates as part of their rental agreement?
  • Can you treat my two properties as one?
  • Why have I received my rates invoice for some of my properties, but not all of them?
  • Can you send me one invoice for all my properties?
Bay of Plenty Regional Council Toi Moana
  • PO Box 364, Whakatāne 3158
  • 0800 884 880     0800 BOP RATES (0800 267 728)
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