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This help centre is for the rates year beginning
1 July 2022

For information on the rates year 1 July 2021 to 31 June 2022 click here

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Your invoice

Your invoice explained

  • When will invoices be mailed out?
  • How often do you send out rates invoices?
  • Why are you spreading out when invoices are being sent across the region?
  • Can I get my rates invoice sent via email?
  • Why have I received two documents as part of my rates invoice?
  • Can I get my rates bill sent to another person – such as the people renting my property who are required to pay the rates as part of their rental agreement?
See all 9 articles

Quayside Holdings Limited

  • What is the Quayside Holdings Limited reduction on my invoice?
  • Why is the dividend only applied to general rates rather than targeted rates?
  • What is Quayside Holdings Limited?
  • Why is the reduction shown larger than the general rates amount I’ve been invoiced?
  • How has the reduction on my invoice been calculated?
  • I receive a remission so can I receive the reduction as a refund?
See all 8 articles

Historic under and over charging

  • Why were some rates over or under charged in previous years? 
  • How many properties are impacted by historical over or under charging?
  • How did you discover the over/under charging issue?
  • If I’ve been over charged, am I eligible for a refund?
  • If I’ve been under charged, will I get an invoice to cover the amount I should have been charged? 
  • How will I know if my property has been over or under charged?
Bay of Plenty Regional Council Toi Moana
  • PO Box 364, Whakatāne 3158
  • 0800 884 880     0800 BOP RATES (0800 267 728)
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