Your invoice explained
- When will invoices be mailed out?
- How often do you send out rates invoices?
- Why are you spreading out when invoices are being sent across the region?
- Can I get my rates invoice sent via email?
- Why have I received two documents as part of my rates invoice?
- Can I get my rates bill sent to another person – such as the people renting my property who are required to pay the rates as part of their rental agreement?
Quayside Holdings Limited
- What is the Quayside Holdings Limited reduction on my invoice?
- Why is the dividend only applied to general rates rather than targeted rates?
- What is Quayside Holdings Limited?
- Why is the reduction shown larger than the general rates amount I’ve been invoiced?
- How has the reduction on my invoice been calculated?
- I receive a remission so can I receive the reduction as a refund?
Historic under and over charging
- Why were some rates over or under charged in previous years?
- How many properties are impacted by historical over or under charging?
- How did you discover the over/under charging issue?
- If I’ve been over charged, am I eligible for a refund?
- If I’ve been under charged, will I get an invoice to cover the amount I should have been charged?
- How will I know if my property has been over or under charged?