Paying the Regional Council
- I have received a rates invoice - do I need to pay you?
- When are my rates due?
- What payment methods do you offer?
- Do I have to pay the full amount at once?
- Can I pay my rates by credit card over the phone?
- Can I pay my rates online?
Your invoice explained
- When will invoices be sent out?
- How often do you send out rates invoices?
- Can I get my rates invoice sent via email?
- Why have I received two documents as part of my rates invoice?
- How do I get another copy of my rates statement/invoice?
- Can I get my rates bill sent to another person?
Rates rebates
Failing to pay rates
- Why have I received a penalty notice when I have already paid?
- What do I do if I have paid my rates to the wrong council?
- What happens if I don’t pay on time or don’t pay my rates?
- What’s the penalty if I don’t pay my rates?
- What happens if I owe rates through my city / district council?
- How will I know if I have received a penalty for not paying my rates?
Direct Debits
- What is a direct debit and how does it work?
- How is my direct debit amount calculated?
- How are direct debits different from automatic payments?
- What happens if I set up my direct debit before you send me the invoice?
- What happens after I submit the direct debit form?
- How do I change my direct debit ?