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This help centre is for the rates year beginning
1 July 2022

For information on the rates year 1 July 2021 to 31 June 2022 click here

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  2. Paying your rates

Paying your rates

Paying the Regional Council

  • I didn't know about this change in charging rates, when was the decision made and why didn’t you let me know?
  • When are my rates due?
  • What payment methods do you offer?
  • Do I have to pay the full amount at once?
  • Can I pay my rates by credit card over the phone?
  • Can I pay my rates online?
See all 14 articles

Failing to pay rates

  • Why have I received a penalty notice for my rates?
  • Why have I received a penalty notice when I have already paid?
  • What do I do if I have paid my rates to the wrong council?
  • Why did I receive a penalty when I paid my rates on time? I have more than one property
  • What happens if I don’t pay on time or don’t pay my rates?
  • What’s the penalty if I don’t pay my rates?
See all 10 articles

Direct Debits

  • Why has my direct debit payment gone out a week early?
  • When does my final direct debit payment need to be made?
  • How do I change my direct debit ?
  • How is my direct debit amount calculated for 2022-2023?
  • How are direct debits different from automatic payments?
  • Why are my regular direct debit payments more than I think they should be?
See all 15 articles

Disputing your rates

  • How can I dispute my rates amount?
  • Is there a third party who can help me with my rates dispute?
Bay of Plenty Regional Council Toi Moana
  • PO Box 364, Whakatāne 3158
  • 0800 884 880     0800 BOP RATES (0800 267 728)
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