Paying the Regional Council
- Why do you only have one instalment / invoice when my local council has two or more?
- I didn't know about this change in charging rates, when was the decision made and why didn’t you let me know?
- When are my rates due?
- What payment methods do you offer?
- Do I have to pay the full amount at once?
- Can I pay my rates by credit card over the phone?
Direct Debits
- How is my direct debit amount calculated for 2022-2023?
- Should I cancel my direct debit with my city or district council?
- How are direct debits different from automatic payments?
- How do I pause my direct debit?
- When does my direct debit need to be paid by?
- How do I change my direct debit ?
Disputing your rates
Failing to pay rates
- What can I do if I can’t afford to pay my rates invoice before 20 October?
- What happens if I don’t pay on time or don’t pay my rates?
- What’s the penalty if I don’t pay my rates?
- When do penalties apply?
- How will I know if I have received a penalty for not paying my rates?
- Can I get my penalty removed?