Paying the Regional Council
- I have received a rates invoice - do I need to pay you?
- I didn't know about this change in charging rates, when was the decision made and why didn’t you let me know?
- When are my rates due?
- What payment methods do you offer?
- Do I have to pay the full amount at once?
- Can I pay my rates by credit card over the phone?
Failing to pay rates
- Why have I received a penalty notice for my rates?
- Why have I received a penalty notice when I have already paid?
- What do I do if I have paid my rates to the wrong council?
- Why did I receive a penalty when I paid my rates on time? I have more than one property
- What happens if I don’t pay on time or don’t pay my rates?
- What’s the penalty if I don’t pay my rates?
Direct Debits
- When will my direct debit be processed if the date falls on a weekend or public holiday?
- When does my final direct debit payment need to be made?
- How do I change my direct debit ?
- How is my direct debit amount calculated for 2022-2023?
- How are direct debits different from automatic payments?
- Why are my regular direct debit payments more than I think they should be?