Rates are calculated based on the Local Government (Rating) Act and relate to the property rather than the circumstances of the owners or occupiers of the property. Factors used are things like land value and the property area.
Sometimes applying these factors creates rates that Council considers unfair, based on people’s circumstances, or where paying the rates would result in extreme hardship.
Rates remissions allow the property rates to be reduced if they meet the requirements in our rates remissions policies.