Unfortunately while preparing for the Regional Council’s closedown for the Christmas break, a scheduling error has occurred with our Direct Debit files for payments scheduled for 27 and 29 December 2022. This has resulted in some payments going out on Thursday 22 December.
We apologise for this error and any inconvenience this may cause our ratepayers.
If anyone incurs bank fees as a result of this payment being taken early, please fill out the contact form on our website so that we can refund these fees. Please select Rates charges query as the form subject and provide information about the costs incurred. A Rates Team member will be in touch about this in the New Year after our offices reopen on Monday 9 January.
Again, we are sorry about this error and are addressing our processes to make sure it does not happen again.