If you have paid us instead of your city or district council you should request a refund from us. The processing time for a refund can be up to ten working days so we suggest that you contact your local council in the interim to explain the situation in order to avoid any late payment penalties.
If you have paid your district or city council instead of us you will need to contact them to arrange a refund. You will need to let us know how and when the payment will be made to us, so we can remove the 10% penalty once payment has been received.