I’ve paid my Regional Council rates to the wrong council – what do I do? 06 May 2022 02:00 You will need to request a refund of the payment from the city or district council. You can find their contact details here. Related articles What do I do if I have paid my rates to the wrong council? Why have I received a penalty notice when I have already paid? Can you send me a text or email reminder when my rates are due? Why can’t my direct debit be transferred from my city/district council? Is there a third party who can help me with my rates dispute?