Please contact us with your settlement date and valuation number, and we’ll investigate this. It may be a timing issue; the payment has been made after the invoice was created and sent. If there is an amount outstanding, we may ask you to contact your lawyer to ensure any balance is paid and the relevant paperwork is sent to us.
You can contact us using the form on our website at www.boprc.govt.nz/rates-contact, or call us on 0800 BOP RATES (0800 267 728). Please have your valuation number handy.