If you have sold your property and received an invoice in error, or purchased a property and are still waiting for your rates invoice, it may mean your city or district council has not received notification of the change. We get updates of this information from the district or city council who are legally responsible for holding and maintaining these records on our behalf. Please contact your solicitor and ask them to issue the appropriate notification as soon as possible to the city/district council.
If you have sold your property and were paying your rates by direct debit, please contact us to ensure the direct debit is cancelled.
You can contact us using the form on our website, or call us on 0800 BOP RATES (0800 267 728). Please have your valuation number handy.