We want you to see more of the work we do, and understand how you pay for that work. We believe many ratepayers don’t even realise that they pay rates to us, and therefore don’t see the value we bring to the region.
We can be more consistent with our rates remission and postponement policies across the region. In the past we’ve had different policies apply to you, depending on which city or district council collected your rates. That meant you might not have been able to benefit from a policy while a ratepayer in a different city or district council could.
By collecting rates directly, we can reduce the cost of the collection, which benefits everyone who pays rates.